Legal background

This page explains which EU rules sit behind the extension, what the extension takes off your plate and – above all – what stays your job as a merchant. It's written for shop owners, not for lawyers.

The two directives at a glance

The extension addresses two independent sets of obligations with different dates.

Both dates are defaults. You can change them per sales channel in the configuration once you know how your target market implements the rules.

Right to repair – Directive (EU) 2024/1799

What the directive broadly asks for

The right-to-repair package strengthens repair over replacement. For sellers – that's you – two points matter most:

1. Tell the customer about their right to choose. If a defect appears within the statutory warranty, the customer has to be informed about the choice between repair and replacement.
2. Extend the warranty after a repair. If the goods are repaired, the statutory warranty period is extended once by twelve months.

The obligations generally apply to contracts concluded on or after the cut-off date. Orders placed before it are out of scope.

What the extension covers

• A guided claims workflow with four statuses (reported → notice given → remedy chosen → closed), see Managing claims.
• A timestamped record that the notice about the right to choose was given (the "Notice given on" field).
• The automatic +12-month extension of the warranty after a repair – once per line item.
• Cut-off logic based on the order date: orders before the configured date are marked as "voluntary" (obligations not applicable).
• A base warranty duration per sales channel plus country-specific differences, see Configuration.

What stays your job

• Actually handling the claim – repair, replacement, communication. The extension only documents the process.
• The factual accuracy of the notice email and every other text, see Notifications & log.
• Going live with the right cut-off dates and adjusting them to the national implementation.
• Judging whether a claim really is eligible – the "Obligations apply" field is a pre-fill, not a legal assessment.
• Deciding the retention period for closed claims. The extension can delete closed cases automatically after a number of months you choose (storage limitation, Art. 5(1)(e) GDPR) – the period that fits your documentation duties is yours to set in the configuration.

EmpCo – Directive (EU) 2024/825

What the directive broadly asks for

The EmpCo directive ("Empowering Consumers for the Green Transition") requires clearer pre-contractual information for consumers. That includes information on a product's repairability and on guarantees. The goal is that buying decisions rest on transparent, verifiable statements – and that no misleading "greenwashing" happens.

What the extension covers

• A product page block with the repairability score (for example "7 out of 10"), scale, source and an optional label image, see Product page (EmpCo).
• Spare-parts availability, a manufacturer repair link and a warranty notice.
• Display only from the EmpCo cut-off date and only when data is maintained – empty products show no block.
• A CSV import for product data, see Import & export.
• An optional Annex II badge (off by default).

What stays your job

• Maintaining correct, verifiable product data. The extension displays what you enter; it does not verify it.
• No misleading statements, no greenwashing. Repairability scores and their sources have to be accurate. Don't advertise things that are legally required anyway.
• The decision about the Annex II badge. It's deliberately off by default: advertising an obligation that already exists by law can be actionable.
• Going live with the EmpCo cut-off date and signing off on the wording.

EU energy label for smartphones and tablets

For smartphones and tablets, delegated Regulation (EU) 2023/1669 has applied since 20 June 2025: in online retail an energy label with a repairability class (A–E) has to be shown near the price, with a link to the corresponding EPREL database entry. For those two product groups you can use the extension's repairability label image to show the label itself; the EPREL link can go into the manufacturer repair page (URL) field or into a snippet of your own. Whether and how this obligation applies to your assortment is something to check case by case.

France: indice de réparabilité / durabilité

In France there's an additional national labelling obligation for certain product groups: the indice de réparabilité, and by now partly the broader indice de durabilité, with its own legally prescribed pictogram. That labelling is relevant only for the French market and differs in format from the EU repairability score this extension shows. If you sell into France, check separately whether and how you have to include the index and its pictogram.

Greenwashing and accurate statements

Both directives aim at reliable information. The extension gives you the display surfaces – the truth of what's displayed is on you:

• Only name a source for the repairability score that you can back up.
• Use scale and value consistently (an "8" on a scale of "10" is not an "8" on a scale of "5").
• Don't phrase the warranty notice as a special promise when it only restates the legal position.

Summary: extension vs. merchant